How can I track my order?

Once we have processed your order you will notified by email.

When your order has been dispatched you will be notified by email again with your order tracking number.

When will I receive my order?

*Please note delivery times may be extended during busy periods.

EU Areas

Please note that due to changes by HMRC, orders being shipped to EU countries will not be shipped on the same day as they are invoiced. EU Orders will now be shipped on the next working day.

This only applies to E.U. orders. Domestic and Worldwide shipments remain the same

What if no one is in?

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

Will I be charged customs and exports duties?

Depending on the value of your order, your Northern Diver parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Northern Diver’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Collect In Store?

When you go to the online checkout, you can opt to collect your items in store.

We’ll let you know when your order is ready for you to collect.

Your order will normally be ready to collect the next working day.