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14 Day Refunds & Return Policy

All Northern Diver diving equipment can be purchased online. Orders can also be made by telephone, via e-mail, fax or by post.

Personal callers are also very welcome at the Northern Diver showroom, to view our full range of diving equipment, receive personal assistance with sizing, discuss any personalisation requirements or to try on any of our drysuits or wetsuits. Please check our opening times and telephone (01257) 254444 to arrange an appointment.

Online prices are quoted in pounds sterling and includes value added tax (VAT) at the standard UK rate. It may be necessary to adjust the prices in the event of a change in VAT rates. In this case, a customer would be entitled to a full refund, if the change is not acceptable. VAT registered customers, holding a valid VAT number (at the address where the goods will be delivered), should advise us of their VAT number at the time the order is placed (if they wish to make a VAT free order). For online orders, customers should enter their (valid) VAT Number in the 'Order Comments' section, at the webshop checkout, if they wish to make a VAT free online order.

Payment

We accept most credit or debit cards, BACS or direct Bank transfers. For online sales, PayPal transactions are also accepted.

Please Note - We no longer accept cheques as a payment method.

Payments are taken once the order has been confirmed and we aim to despatch all orders as soon as the payment has cleared. Orders placed online (Monday-Friday) before 2pm, will be despatched 'Same Day', unless stated otherwise in the product description. Online orders placed after 2pm on Friday (and before 2pm on Monday) will be despatched on Monday, again, unless stated otherwise in the product description.

Due to the automation of some sections of the webshop, a product may become unavailable before an online order is placed but the order may still be confirmed. In this case, the customer will be contacted and the order will be fully refunded during the next working day.

Guarantee

All Northern Diver products are guaranteed for a period of 12 months, from the date of purchase, covering manufacturing defects or failure.

The guarantee does not extend to any damage caused by normal or misuse, neglect or accidental damage. In addition, this guarantee will become invalid if the goods have been subjected to alteration or modification, from their original design.

Breathable material has a life of approx. 2/5 years with average use, this can be dependent on the storage conditions and any hydrocarbons that the suit may come into contact with. If any Northern Diver suit is neglected the life expectancy could be drastically reduced. Please see our suit manual for recommended care and maintenance.

Click here to download the suit manual.

Northern Diver International Ltd. recommends that you DO NOT attempt to undertake a repair to any Northern Diver equipment, unless you are suitably qualified and competent to do so. Please note - A repair attempt made by an unqualified person will void the warranty on any Northern Diver equipment. Please contact us first, if you need assistance with any Northern Diver purchase.

Claims

In the unlikely event that goods are 'lost in transit', this must be reported to us by e-mail or telephone as soon as possible. In the unlikely event that goods are received 'damaged in transit', this must be reported to us within 24 hours of delivery, by e-mail or telephone and the goods/packaging must be retained for inspection.

Non-Delivery - For UK mainland orders, we aim to deliver all orders (placed before 2pm) the very next day but please allow up to 3 working days, as this is dependent on your geographical location, within the UK. For orders delivered outside of the UK mainland, we aim to deliver all orders within 3 working days, from the date of despatch but please allow up to 7 working days (from the date of despatch) as this will depend on your location within your particular country.

For unwanted products or warranty claims, please see our 'Refunds and Returns' section.

Refunds

Refunds will only be considered for those customers that have purchased products directly from Northern Diver International Ltd. In addition, we can only accept goods back for refund consideration that are complete, unused and in 'as new' condition (i.e. re-saleable). Goods must be returned to their original packaging, complete with any accessories (as received) and returned at the customers expense, along with a valid purchase receipt.

Cash refunds strictly apply to cash purchases only and the original till receipt must also be supplied, as proof of purchase.

Where goods are purchased by credit or debit card, refunds will only be made back onto the card account used for the original transaction. A copy of the customers credit or debit card receipt and purchase receipt must also be supplied.

Please Note - The above conditions do not affect your statutory rights.