Yes, this is possible, the direct phone numbers are:-
|Accounts||+44 (0)1257 256932|
|Despatch||+44 (0)1257 256946|
|Repairs||+44 (0)1257 256937|
|Sales - Online||+44 (0)1257 256944
|Sales - Retail||+44 (0)1257 254444|
|Sales - Trade||+44 (0)1257 256942|
|Sales - Fire & Rescue||+44 (0)1257 256934|
|Sales - Commercial||+44 (0)1257 256949|
|Sales - Military||+44 (0)1257 256935|
|Sales - Export||+44 (0)1257 256936|
You're more than welcome to visit our showroom and take a look. We do our best to make sure everybody feels very welcome. Whether you need a made-to-measure; just want to try on some kit, pick up spare, a new bag or you're looking for a new drysuit; you can grab a coffee while you talk through options with our friendly and knowledgeable staff.
Our HQ and shop are based in Appley Bridge, Wigan.
We're just a 5 minute drive from junction 27 of the M6, travelling towards Parbold, and located on Appley Road North. Our postcode is WN6 9AE.
We're also conveniently only a 5 minute walk from Appley Bridge train station which is on the Southport to Manchester railway line.
Our primary delivery partners are UPS, Parcel2Go and Royal Mail
We try to invoice and ship orders on the same day we receive them (we can't do this on weekends or Bank Holidays). Same day shipping isn't always possible for large or bulk orders, however, we'll always try our best to accommodate you. In cases where we can't get your order out the same day, we'll notify you of any delays.
Please note: for bespoke branding, personalisation and made-to-measure orders, we cannot ship same day.
Unfortunately we can't guarantee the below delivery times outlined below. Please consider them estimates, they're based on info from our delivery partners and the regular service they provide to us. Deliveries can be delayed no matter which delivery service you select as companies may encounter unforeseen circumstances or events beyond their control. Should your order in these unusual circumstances please rest assured we will work to get your parcel to you as soon as possible.
|International Delivery Times|
|Monday – Friday||3 – 5 Working Days|
|UK Mainland Delivery Times|
|Monday – Friday before 2pm||Next Working Day|
|Monday – Friday after 2pm||2 Working Days|
|Saturday & Sunday||2 Working Days|
|UK Extended Areas Delivery Times|
|Monday – Sunday||3 – 5 Working Days|
Please note: UPS don't deliver on weekends, so although our shop is open on Saturdays, when we give delivery times in working days this means Monday - Friday.
Delivery times may be extended during busy periods.
Due to changes made by HMRC, we can't ship orders to EU countries on the same day that we invoice them. We'll ship EU Orders on the next working day after they're invoiced.
Please note: This only applies to EU orders. Domestic (UK) and Worldwide shipments remain the same.
Once we've processed your order, we'll let you know via email. (This doesn't mean you're on our mailing list, these aren't marketing emails, they're service emails providing important information, you'll get these type of emails from us even if you opt out of our marketing emails).
When we dispatch your order, we'll email again to give you an order tracking number to use on the site of the delivery carrier you chose.
Alternatively, you can keep up-to-date with your order's progress in your account area.
Courier's might not always need a signature for your delivery. If there's no one available to take delivery, our carriers might either try to leave your order with a neighbour or in a safe and secure location. The carrier will usually leave a card to let you know they've been and where your parcel is.
They might confirm that they've returned your parcel(s) to the local depot or your nearest UPS access point. If your items are at the local depot, you can then contact them to arrange collection or to schedule a new delivery date.
When you go to the online checkout, you can opt to collect your items in-store for free. This is from our HQ in Appley Bridge, Wigan. (Appley Lane North, WN6 9AE)
We’ll let you know when your order is ready for you to collect, it'll usually be the next working day.
Please be aware, this won't be the case for items that you've asked for bespoke branding or personalisation on. We also won't be able to offer next working day turnaround for made-to-measure orders.
Depending on the country your parcel's being delivered to, and the value of your order, it might be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are out of Northern Diver’s hands. They're based on the trade deals that the UK has with countries across the World. The customs and import duties charged will vary widely from country to country, so we’re sorry but we're unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if you encounter any unexpected delivery charges at your end.
Of course we can!
There can be the odd occasion, when we are unable to assist you within your required timescale but generally we accept ALL makes and models of drysuit for repair. Please see our price list, on the following the linkWe would also like to advise that certain repair tasks and types of drysuit require a small surcharge, to cover the additional pattern changes, in order to work with a different brand of drysuit. However, we will always advise you in advance of undertaking any repair work.
Yes, we service Northern Diver regulators.
If you need further advice, please call one of our sales team (01257) 254444, as some regulators may not be serviceable (due to their age or the availability of parts for that particular model). The cost would depend on the regulator model and exactly what parts are required but the price is usually around £75 for a full ‘stage 3’ service, which includes the regulator first stage, primary second stage and octopus second stage. All or any attached hoses, gauges etc. would also be inspected (for serviceability) but they are not disassembled and/or serviced, as part of the stage 3 service.
We also offer visual and hydrostatic cylinder servicing. Visual - £35 Hydrostatic - £45.All regulator and cylinder servicing generally takes 7-10 days, depending on the current workshop commitments and the availability of specific servicing parts.
Our Metalux Arctic and Temperate undersuits (as with our Thermicore and Thermalux undersuit) have been specifically designed to be machine washable.
The guide for this is to select a cool wash and it is advised not to add any fabric conditioner (or other additives), just standard washing detergent.
The only other guide is that the undersuit must be allowed to dry naturally not tumble (machine) dried and once fully dry, the undersuit can be hung on a garment hanger or simply stored in a dry environment, away from direct sunlight or any other heat sources.
The style that is best for you fully depends on what sort of diving you will do and where. Both have distinct advantages but generally speaking, it comes down to personal choice.
Yes there are two types the male part which is clamped to the main cylinder which is the smallest part of the two pieces and the female part which attaches to your pony bottle.They are £5 per pair and can be ordered directly from the website.