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14 Day Refunds & Return Policy

Christmas Delivery & Returns Information

Here you will find information on Christmas deliveries, extended returns we are offering for the festive season and our Christmas office opening hours. If you require any more information please contact us. 

Christmas Shipping Information

Whilst we aim to process all orders that are received before 2pm on the same day, this is not always possible. On these occasions the order will be dispatched on the following working day. 

Due to the time of year, deliveries may take a little longer than stated when placing your order. Please rest assured that we will work closely with our nominated couriers to deliver your orders in a timely fashion.

Last Shipping Days for Christmas Delivery

International  - Tuesday 12th December 2023
UK Mainland – Tuesday 19th December 2023 (DPD/Parcelforce/DHL)
UK Mainland – Wednesday 20th December 2023 (Royal Mail 1st Class, UPS)
UK Extended – Monday 18th December 2023

*The dates above are a guide, please check with your chosen courier for up to date Christmas delivery information. 

Extended Christmas Returns

Shop with confidence this Christmas with our extended returns policy valid from now until 31st December 2023. All orders purchased between these dates will be returnable until 31st January 2024.

Please download and include our Northern Diver Returns Form with any return items > click here to download.

Our extended returns policy applies across all online orders and in store purchases – plenty of time to make sure your gift is perfect!

Christmas Office Opening Times

Our last working day in the office is 22nd December 2023, we will return to work Tuesday 2nd January 2024. Any orders placed between these dates will be processed on our return to work.

Monday 18-12-2023 open 8:30am until 5:00pm

Tuesday 19-12-2023 open 8:30am until 5:00pm

Wednesday 20-12-2023 open 8:30am until 5:00pm

Thursday 21-12-2023 open 8:30am until 5.00pm

Friday 22-12-2023open 8.30am until midday

Saturday 23-12-2023 WE ARE CLOSED until Tuesday 02-01-2024