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14 Day Refunds & Return Policy

Christmas Delivery & Returns Information

Here you will find information on Christmas deliveries, extended returns we are offering for the festive season and our Christmas office opening hours. If you require any more information please contact us. 

Christmas Shipping Information

Whilst we aim to process all orders that are received before 2pm on the same day, this is not always possible. On these occasions the order will be dispatched on the following working day. 

Due to the current COVID-19 situation and the time of year, deliveries may take a little longer than stated when placing your order. Please rest assured that we will work closely with our nominated couriers to deliver your orders in a timely fashion.

Last Shipping Days for Christmas Delivery

International  - Thursday 14th December 2021
UK Mainland – Monday 20th December 2021
UK Extended – Friday 17th December 2021


Extended Christmas Returns

Shop with confidence this Christmas with our extended returns policy valid from now until 31st December 2021. All orders purchased between these dates will be returnable until 31st January 2022.

Please download and include our Northern Diver Returns Form with any return items > click here to download.

Our extended returns policy applies across all online orders and in store purchases – plenty of time to make sure your gift is perfect!


Christmas Office Opening Times

Our last working day in the office is 23rd December 2021, we will return to work Tuesday 4th January 2022. Any orders placed between these dates will be processed on our return to work.

Monday 20-12-2021 open 8:30am until 5:00pm

Tuesday 21-12-2021 open 8:30am until 5:00pm

Wednesday 22-12-2021 open 8:30am until 5:00pm

Thursday 23-12-2021 open 8:30am until 12noon

Friday 24-12-2021 WE ARE CLOSED until Tuesday 04-01-2022